Rental Terms and Conditions

RENTAL TERMS AND CONDITIONS
Revised 10/2014


CHECK IN AND CHECK OUT TIMES
Check in time is 3:00 p.m. unless arrangements are made in advance. If a guest expects to arrive after 5:00 p.m.
arrangements to pick up the key at the Cloudcroft Properties office must be made in advance.
Check out time is 10:00 a.m. unless other arrangements are made in advance. Late check outs may be subject to an
additional charge.

KEYS
Guests are responsible for all keys. They are to be picked up upon check-in and returned upon departure to the Cloudcroft
Properties office at 109 James Canyon Highway (Hwy 82). Keys may be placed in the gray key box located immediately
to the right of the office door. The office is directly across the highway from the Bear Den Self Storage Units.
Replacement costs for lost keys will be charged to the guest.

CLEANING FEE
The one-time cleaning fee charged the guest is designed to cover the cost of restoring the property to a move-in condition
for the next guest. Additional charges may apply if guests leave dirty dishes and excessive trash at the property.
Cloudcroft Properties requires guests treat the property and its contents with care.

FURNITURE and DECORATIONS
Owners have placed furniture and decorations according to their style and taste. Please do not move furniture, pictures or
other decorations. If you find it necessary to move something, PUT IT BACK BEFORE YOU LEAVE. DO NOT hook
up any guest equipment (games, WI boxes, etc.) to the TV sets.

ADDITIONAL GUESTS
The number of guests to be occupying the property will be requested at the time the reservation is made. Should you
choose to have additional people beyond that number, an additional fee per person may be applied or you may be
requested to vacate the property.

SUPPLIES
All our rental properties contain well stocked kitchens (utensils, dishes, pots & pans, dish soap, paper towels) and most
have coffee pots, can openers and microwave ovens. Bathrooms are stocked with towels, washcloths and toilet paper. All
beds are furnished with linens. We DO NOT supply bath soap, shampoo, conditioner, personal hygiene products. Check
with us at the time of your reservation if you have any questions on amenities for a particular property.

VEHICLE PARKING
No more than two (2) vehicles may be parked at any rental property. No RV’s or trailers without prior consent.

SMOKING
All Cloudcroft Properties rentals are non-smoking. Please smoke outside, but always be mindful of fire danger and any
fire restrictions that may be in effect. Please use cans or ashtrays if provided and do not leave cigarette/cigar butts on the
ground. If a guest has smoked inside the rental property, a charge of $150.00 will be applied to the securing credit card or
the damage deposit on a non-secured reservation will be retained.

PETS
If a pet is allowed at the rental property, please clean up after it. Do not place pet food outside as it will attract wild
animals. A non-refundable pet fee may be requested at the time the reservation is made. An additional fee will be applied
to the securing credit card or the damage deposit will be retained, if a guest does not clean up after a pet.

FIREPLACE WOOD, CHARCOAL, PELLETS, GRILL PROPANE
Cloudcroft Properties does not provide fireplace wood or charcoal for rental properties. Both are available for purchase at
the Village Hardware. Pellets will be provided ONLY if the pellet stove is the sole heat source. Pellets are available from
the Village Hardware or Cloudcroft Auto Supply. If the propane tank on a grill runs out, please call the office.

  • NEVER use lighter fluid in the fireplace or wood stove. THIS IS VERY DANGEROUS
  • NEVER leave any fire unattended, whether in an outdoor grill or in a fireplace or woodstove
  • DO NOT use an outdoor grill on covered decks or near trees.
  • PLEASE be sure to turn off propane grills and the tanks after every use.
  • NEVER build a campfire outside unless a fire pit has been provided, DO NOT build a fire pit if one does not exist.
  • ALWAYS follow any fire restrictions placed by local authorities. Failure to do so could result in a fine.
  • ONLY PLACE FIREPLACE OR WOODSTOVE ASHES IN METAL CONTAINERS. DO NOT PLACE HOT COALS ON WOODEN SURFACES.

OTHER ITEMS
Cloudcroft Properties is not responsible for guest vehicles that become stuck due to snow, ice or any other condition. It is
advisable to check weather conditions before starting out as the Cloudcroft area can experience weather conditions
creating streets or roads only negotiable with a 4-wheel drive vehicle. Rental of this type of vehicle in your starting
location may be advisable if snow is forecast for any time during your stay.
Cloudcroft Properties is not liable for lost or stolen personal items. As a courtesy, guest items left at the property will be
returned upon request at the guest’s expense.

DEPARTURE INSTRUCTIONS

  • Please remove all items you brought with you from the refrigerator and freezer
  • Do not make the beds 
  • Clean all dishes
  • Close and lock all windows and doors 
  • Turn off all lights, inside and out
  • Turn the thermostat down to 50 degrees – Do not turn heat off completely during winter months
  • Remove all trash from the property and dispose of it in the public dumpsters provided by the Village on each block. If a dumpster is not available in the rental area, please double bag the trash and place it inside the house on a non-carpeted area. DO NOT LEAVE TRASH OUTSIDE. Cloudcroft Properties will then dispose of it.

CANCELLATION/REFUND POLICY
NON-HOLIDAY – Bookings of less than 28 days - cancellations made less than 72 hours prior to the check-in time will
be charged for one night's lodging.

HOLIDAY – Other than Christmas/New Year - Cancellations made prior to 2 weeks before scheduled arrival will be
refunded the deposit minus a 5% service charge. Cancellations made less than 2 weeks prior to arrival will not be
refunded the deposit.

CHRISTMAS/NEW YEAR - No refunds of any deposits made on cancellations after December 1. Cancellations made
prior to December 1 will receive a full refund of deposit minus a 5% service charge.

SPRING BREAK - No refunds of any deposits made on cancellations after March 1. Cancellations made prior to March 1
will receive a full refund of deposit minus a 5% service charge.

STAYS OF 28 DAYS OR LONGER
30 days or more before arrival date – full refund of deposit minus a 5% service charge
14 days or more before arrival date – ½ refund of deposit minus a 5% service charge
Less than 14 days before arrival date – no refund of deposit

RESPONSIBLE PARTY
The person making the reservation will be accountable for any resulting damages, additional cleaning or
additional services required due to the actions of a member of their party, a guest or a pet.

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